1. Services, Access & Scheduling

Customer authorizes the Company to perform the services selected at time of booking on the vehicle(s) identified in the booking. Customer represents that they are either the legal owner of the vehicle or have full authority from the owner to authorize the services described and to bind the owner to this Agreement.

For mobile appointments, Customer agrees to provide a reasonably level, accessible surface with adequate space for Company to work safely around the vehicle. Company provides and brings its own water and power for mobile services.

If the vehicle is not accessible within 15 minutes of Company's arrival, or if the location does not meet the access requirements above, a $75 trip/cancellation fee applies, and the appointment may be rescheduled at Company's discretion.

Weather (Mobile Service): Certain services (ceramic coating, PPF installation, paint correction) cannot be safely or effectively performed in rain, high wind, extreme heat/cold, or direct sun exposure. Company reserves the right to reschedule any appointment due to weather conditions at no charge to Customer. Company will make reasonable efforts to provide advance notice.

Cancellation Policy: Customer must provide at least 24 hours' notice to cancel or reschedule a standard detailing appointment, and 48 hours' notice for ceramic coating or PPF appointments. Cancellations made after these windows, or no-shows, forfeit any deposit paid and/or are subject to a fee of up to 50% of the quoted service price.

Company reserves the right to refuse or discontinue service, at its sole discretion, for unsafe conditions, undisclosed vehicle issues discovered during service, aggressive or abusive conduct, or vehicles in a condition (biohazard, pest infestation, excessive hazardous debris) beyond the scope of standard detailing. In such cases, Customer remains responsible for payment for work already performed.

2. Pre-Existing Damage, Vehicle Condition & Disclosure

Company will perform a pre-service inspection and take photographs and/or video of the vehicle's exterior and, where applicable, interior condition prior to beginning work. This documentation is Company's record of the vehicle's condition at drop-off/arrival and may be used to resolve any dispute.

Company is not responsible for pre-existing conditions, including but not limited to:

• Rock chips, deep scratches, door dings/dents, or etched/hard water spots
• Clear coat failure, oxidation, or thinning paint (particularly relevant to paint correction and coating services)
• Loose trim, cracked plastic, failing upholstery, or worn interior surfaces
• Pre-existing swirl marks, scratches, or imperfections that become more visible once dirt, wax, or old coatings are removed
• Loose or poorly adhered emblems, badges, moldings, weatherstripping, or aftermarket accessories
• Prior paint, vinyl wrap, tint, or PPF work performed by another party, including damage that surfaces during removal of such prior work
• Electronic or mechanical malfunctions unrelated to the detailing process

Customer acknowledges that professional-grade cleaning, decontamination, and paint correction processes can reveal - but do not cause - underlying paint or surface defects, and that the Company is not liable for the discovery of such pre-existing defects.

Customer's Disclosure Duty: Customer agrees to disclose, prior to service, any known prior paint/body work, aftermarket coatings, sensor/camera equipment near cleaning areas, or fragile trim/aftermarket parts requiring special handling. Company is not liable for damage to undisclosed modifications or known-fragile components where disclosure was not made.

3. Assumption of Risk & Release of Liability

Customer understands that vehicle detailing, paint correction, ceramic coating, and PPF installation involve inherent risks, including but not limited to the risk of revealing pre-existing damage, minor swirling from mechanical processes, chemical sensitivity of aged or previously repaired paint, and the general risks of working on or around a vehicle. Customer voluntarily assumes these risks and releases Company, its owners, and employees from liability for harm arising from these inherent risks, except to the extent caused by Company's gross negligence or willful misconduct.

4. Limitation of Liability

To the fullest extent permitted by Colorado law, Customer agrees that Company's total liability for any claim arising out of or related to the services provided - including but not limited to damage to the vehicle, its components, or personal property - is strictly limited to the total dollar amount paid by Customer for the specific service giving rise to the claim.

Company shall not be liable for any indirect, incidental, special, or consequential damages, including but not limited to loss of use, diminished vehicle value, rental car costs, or lost income, even if Company has been advised of the possibility of such damages.

Any claim against Company must be brought within one (1) year of the date service was performed, or it is permanently waived.

Company maintains general liability insurance covering its services; nothing in this Agreement is intended to limit Customer's ability to make a claim against Company's insurance carrier where applicable and permitted by law.

5. Specific Terms for Ceramic Coating & PPF

Curing Time: Ceramic coatings and PPF require specific cure times. Following aftercare instructions is Customer's sole responsibility, and failure to do so voids any workmanship guarantee. Aftercare includes:

• Do: Wait at least 7 days before exposing the vehicle to water or washing
• Do: Use a plush microfiber wash mitt and clean, dedicated drying towel for hand washing
• Don't: Use harsh chemical cleaners, high-pH soaps, or traditional carnauba waxes over ceramic coatings
• Don't: Use automated car washes with spinning brushes or abrasive bristles
• Don't: Direct a pressure washer close to PPF edges, as this can cause lifting

Imperfections: PPF and ceramic coatings are applied in real-world (including mobile) environments. Customer acknowledges that PPF is a sacrificial layer, and minor dust nibs, light silvering at edges, or trace imperfections may occur and do not constitute defective work. Company will address material installation defects (e.g., significant bubbling, peeling, or lifting not caused by Customer misuse) reported within the applicable warranty period, if any, under a separate written warranty provided at time of service.

No Warranty Over Existing Damage: Ceramic coating and PPF do not repair, correct, or warrant against pre-existing paint defects, and application over such defects does not constitute a representation that those defects have been resolved.

Film & Product Variance: Color, clarity, gloss level, and finish of PPF and coatings may vary slightly by batch, lighting, and underlying paint condition. Company is not liable for minor aesthetic variance that does not affect product performance.

6. Personal Property

Customer must remove all personal belongings, valuables, weapons, hazardous materials, and child car seats prior to service. Company is not responsible for any lost, stolen, or damaged items left inside or on the vehicle, and reserves the right to decline handling of firearms, ammunition, or hazardous materials found in the vehicle.

7. Payment, Final Inspection & Non-Payment

Payment is due in full upon completion of service unless otherwise agreed in writing. Company accepts credit cards, debit cards, cash, checks, and Zelle. Customers are encouraged to perform a final walk-around with the technician before the technician departs. Any claims of unsatisfactory work must be reported within 24 hours of service completion; after 24 hours, the work is deemed accepted as final.

A deposit may be required to confirm certain bookings (particularly ceramic coating and PPF), which is non-refundable in the event of a late cancellation or no-show as described in Section 1.

Payments returned for insufficient funds or disputed without cause after service has been rendered and accepted are subject to a $35 processing fee plus any bank charges incurred. Company reserves all rights available under Colorado law to recover unpaid amounts, including applicable mechanic's/artisan's lien rights, where the vehicle remains in Company's possession pending payment.

8. Photo & Video Release

Customer grants Company permission to use before/after photos and video of the vehicle (excluding license plate and personally identifying information, unless separately agreed) for marketing, portfolio, and social media purposes, unless Customer opts out in writing prior to service.

9. General Provisions

Governing Law & Venue: This Agreement is governed by the laws of the State of Colorado, without regard to conflict-of-law principles. Any dispute arising from this Agreement shall be resolved in the state or federal courts located in Jefferson County, Colorado, and Customer consents to jurisdiction and venue there.

Force Majeure: Company is not liable for delays or failure to perform due to causes beyond its reasonable control, including weather, natural disaster, acts of government, or other events of force majeure.

Severability: If any provision of this Agreement is found unenforceable, the remaining provisions remain in full force and effect.

Entire Agreement: This Agreement, together with any separate written warranty provided at time of service, constitutes the entire agreement between Customer and Company regarding the services described, and supersedes any prior oral or written understanding.

Electronic Signature: Customer agrees that clicking "I have read and agree to the Terms and Conditions" constitutes a valid electronic signature under the Colorado Uniform Electronic Transactions Act and the federal E-SIGN Act, and has the same legal effect as a handwritten signature.